Need help
with Typez?

1. Install and open Typez.
2. Open iPhone Settings → General → Keyboard → Keyboards.
3. Tap Add New Keyboard, then choose Typez.
4. Open an app with a text field. Touch and hold the globe key on the keyboard, then select Typez.

If Typez does not appear, open the Typez app once, then check the keyboard list again.

iOS uses the system keyboard in secure fields, such as passwords, and some apps do not allow third-party keyboards. Try Typez in a regular text field in Notes. If it works there, the other app or field may be restricting keyboards.

If Typez is missing everywhere, check that it is enabled in Settings → General → Keyboard → Keyboards, then switch to it using the globe key. Restart your device if the issue continues.

Core typing and cursor navigation work without Full Access. Some features, including clipboard access inside the keyboard, need Full Access because of iOS restrictions.

You can change this in Settings → General → Keyboard → Keyboards → Typez → Allow Full Access. Enabling it does not cause Typez to upload your typing or clipboard contents. See our privacy policy for details.

Copy the text you want to keep, open the Typez clipboard, and choose to import it. Typez imports clipboard text only when you ask. Pin items you use often, then tap a saved item to insert it into your current text field.

Saved clipboard items stay on your device. If importing from the keyboard does not work, check that Full Access is enabled. Avoid deleting the app as a troubleshooting step: deleting it can remove locally saved data.

Make sure you are signed in to the Apple Account used for the original purchase, open Typez, and choose Restore Purchases. An internet connection is needed to check your purchase with the App Store.

If a purchase fails or Pro is still unavailable after restoring, email support@typez.app with the error message and the steps you tried. Please do not send passwords or payment card details.

On your iPhone, open Settings, tap your name, then Subscriptions. Select Typez and follow the cancellation options. Deleting the app does not cancel a subscription. A lifetime purchase does not renew.

Apple manages App Store billing and refund requests. Follow Apple’s cancellation instructions or request a refund at reportaproblem.apple.com.

These details help us investigate:

• Your device model and iOS version
• The Typez app version
• What you expected and what happened instead
• Steps to reproduce the issue and any error message
• A screenshot, with any private information hidden